Privacy Policy

GWL Novus (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit www.gwlnovus.com (the “Website”) or interact with us.

 

We may collect personal information such as your name, email address, phone number, company name, job title, and shipping or billing details when you contact us, submit inquiries, or engage in business with us. In addition, we collect technical data including your IP address, browser type, time zone, and information about how you use our website, such as pages visited and time spent. We may also collect business-related information, including project requirements, product inquiries, and order history, to better serve your needs.

 

Your information is used to respond to inquiries, provide customer support, process orders, manage business relationships, and improve our products, services, and website. We may also use your information to send relevant updates, marketing communications, and important notices, as well as to comply with legal and regulatory obligations.

 

If you are located in the European Economic Area (EEA), we process your personal data based on your consent, the performance of a contract, compliance with legal obligations, and our legitimate business interests, such as improving our services and customer experience.

 

We do not sell your personal data. However, we may share your information with trusted service providers such as logistics partners, IT and CRM providers, and business partners or distributors, as necessary to operate our business. We may also disclose your information when required by law or to protect our legal rights. All third parties are required to handle your data securely and in accordance with applicable laws.

 

As a global company, your information may be transferred to and processed in countries outside your jurisdiction, including Canada, the United States, and countries within the European Union. Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses and secure data handling practices.

 

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements, resolving disputes, and enforcing our agreements.

 

Depending on your location, particularly within the EU, you may have the right to access your personal data, correct inaccuracies, request deletion, restrict or object to processing, withdraw consent, and request data portability. You may exercise these rights at any time by contacting us at [Insert Email Address].

 

Our website uses cookies and similar tracking technologies to enhance functionality, analyze traffic, and improve user experience. You can control or disable cookies through your browser settings.

 

We implement appropriate technical and organizational measures to protect your data, including secure servers, encrypted communications, and restricted access. However, no method of transmission over the internet can be guaranteed to be completely secure.

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

 

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children.

 

We may update this Privacy Policy from time to time, and any changes will be posted on this page with an updated effective date.

 

If you have any questions about this Privacy Policy or how your data is handled, please contact GWL Novus at info@gwlnovus.com.

 

GWL Novus is the data controller responsible for your personal data. If you are located in the European Union, you also have the right to lodge a complaint with your local data protection authority.